Retail Client Success Manager

Retail Client Success Manager

NIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our customers an enjoyable, easy, effective service featuring a modernized customer experience. Customer Success is instrumental to realize the NIQ vision to be a leading global information services company with strong, market leading growth enabled by new, innovative product offerings and modern technology that creates substantial value for our customers, retailers and employees.

You'll be working within the Analytics & Insights team, responsible for delighting clients in Hungary, delivering retail measurement insights and analysis for Retailer clients.

Responsibilities

• Work with day to day contacts at the client, contributing to the achievement of client satisfaction targets
• Providing in-depth consulting services and delivering insights and analytics as well as thought leadership
• Providing performance overview analysis and business issue analysis
• Continue to broaden knowledge of client business issues and needs, NIQ services and broader industry
• Delivering final reports and presentations, building a story and final recommendations
• Own reporting, including report maintenance, business issue analysis and solution integration
• Build effective relationships with client representatives
• Working closely with the CS Consulting Lead, Operations Team, Reporting Hub and Retail Vertical Sales to transform customer experience
• Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded
• Owning end-to-end process of in-scope solutions

About You

At NIQ you will experience a dynamic, open, and solution-oriented international environment, where we support your development through a trust-based feedback culture and diverse training possibilities.

As part of our culture, our promise to you is that at NIQ you can: Be Yourself, Make a Difference & Grow with Us.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the link provided.