Jr Customer Service Associate

Jr Customer Service Associate

Jr. Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through CSO/MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.

Will be an expert on NIQ processes and methodologies, playing an active role in improving customer satisfaction.

Responsible for ensure an appropriate ticket input and analytics previous to transfer to operation teams.

Maintain continuous communication and support with operation teams, to avoid delays and warranty quality in answers.

Responsible for ensuring an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication.

Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design.

Adhere to Performance KPIs to improve quality performances (on time transfers and answers) and maintain work discipline.

Analysis: ability to interpret and inter-relate variables.

Bachelors or technical degree with preference to Business Administration/Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers

0-2 years of experience in related areas

Proficiency in Excel

Power BI (desirable).

Knowledge on automation tools will be a plus, not mandatory.

Analytical skills and aptitude for data and operational processes. Ability to interpret and inter-relate variables.

Excellent organization skills, meeting deadlines and follow-ups.

Project management aptitude (critical path, task sequencing, problem solving, etc.)

Skew towards accuracy, proactivity and attention to details

English language proficiency is not mandatory, it is a plus: writing and verbal (Intermediate)

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.