Jr Customer Service Associate

Jr Customer Service Associate

Jr. Customer Service Associate will be responsible of offering service to Issue Management team. The job will focus on developing coverages of level 1 and 2 (using established coverage global playbook) in order to assure an accurate and timely input.

Responsibilities include:

• Expert on NIQ methodologies, global coverage playbook and local FMCG dynamic.
• Responsible for ensuring a clean input from client shipments data to guarantee an appropriate analysis against NielsenIQ information. Maintain continuous communication and support with Issue Management local team, to avoid misunderstandings, delays and guarantee quality in the analysis, working in partnership with them.
• Adhere to Performance KPIs to improve quality performances and maintain work discipline.
• Ability to manage complex and multiple databases.
• Analysis: ability to interpret and inter-relate variables to obtain accurate insights from data

A successful Jr. Customer Service Associate manages coverage analysis from different NielsenIQ customers. This person will be responsible of ensuring a correct input, a complete analysis, with the appropriate frequency delivery, offering a satisfactory experience for Issue Management Team.

Qualifications include:

• Bachelor's or technical degree with preference on Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
• 0-2 years of experience in related areas
• Excel and macros expertise is mandatory.
• Analytical skills and aptitude for database management is highly important. Statistics knowledge is preferred.
• Excellent organizational skills, meeting deadlines and follow-ups.
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Skew towards accuracy, proactivity and attention to detail.
• Desirable: Propose process automation or improvements using tools like Power BI / R/ Python and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
• High analytical and quantitative skills
• Ability to understand local market dynamics from different customer contexts, to achieve quality insights
• Build network relationships in multi-cultural teams
• Troubleshooting using influencing skills
• Ability to work under pressure, ask for support and escalate issues when required

Our Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ:

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our commitment to Diversity, Equity, and Inclusion:

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.