Customer Success Specialist

Customer Success Specialist

Position in Customer Success Management Market Intelligence

Act as strategic partner to our clients

Being an expert in your market sector

Being an innovation agent. Drive change for faster reaction to changing market requirement.

As a Consultant CSM, you will have following key accountabilities

External:

Become a market expert in one or more categories / industry segments

Deliver insightful presentations and actionable recommendations to our clients

Drive adoption (i.e. activation, reactivation and engagement) of NIQ platform within client organization by demonstrating clear ROI to client

Drive NIQ platform usage in the client organization

Educates customers about the most relevant features/functionalities for their specific business needs

Ensures effective and efficient client training and onboarding of new customers.

Finds and builds, new user base for NIQ offerings

Identify leads for cross-sell and upsell opportunities with the client

Internal:

Ensures to be updated on relevant knowledge and has deep understanding of platform offerings

Collect and provide feedback to product teams on functionality, features etc. of platform as well as to ops and other teams on non-platform issues to drive better client experience

Collaborate with account management at the pre-sales and renewal stages

Collaborate with other business unit teams to identify opportunities for strategic assignments

Coordinate internal client services nationally

In other words: You will make the difference by being the face of our company and its digital solutions!

Here is what we are looking for additionally:

Hungarian speaker with very good English language skills

Relevant working experience

Interest for durable consumer goods product categories and markets

Strong presentation and communication skills, client-centric approach

Proactive and consistent engagement with multi-disciplined teams

Co-ordination and decision making of how to achieve client outcomes and organization goals

Driving delivery of results for clients & NIQ across diverse cultures, mind sets, disciplines, and influences

Passion, dedication, and commitment

Creativity and the ability to address real-world business problems analytically

Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles.

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion