Customer Success Executive (entry - level)

Customer Success Executive (Entry-Level)

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today's leading global companies.

Responsibilities

• Managing a portfolio of NIQ retail FMCG partners in Algeria;
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
• Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;
• Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
• Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
• Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
• Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
• Use internal tools and data sources.

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organisation. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.

Requirements

• At least a bachelor's degree in marketing, management, communication or equivalent;
• Fluent in spoken and written English and Business French;
• Excellent analytical skills and good communication skills, both written and verbal;
• 1-2 years of work experience is preferred, but it's not a must-have (within consumer or trade marketing, analytics and insights or market research);
• Good interpersonal skills;
• Adaptable to changes in priority or tasks;
• Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs;
• Proficient in Microsoft Excel & PowerPoint, and learning new software;
• An ability to work independently and in a team;
• Comfortable working in a digital-enabled environment.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations.

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.