Customer Success Executive

Customer Success Executive

This role combines data analysis and client consultation from the start, with plenty of room for growth. You find the stories behind scatter plots and help clients answer their business issues. Your insights will influence decisions for some of today's leading global companies.

Responsibilities

• Managing a portfolio of NIQ retail FMCG partners in Algeria;
• Become an expert and own the ways of working on the Discover platform to be able to direct clients as needed;
• Analyse and interpret retail audit data with actionable presentations on different FMCG categories to answer clients' business issues;
• Ensure a daily interface with clients for data delivery, analysis, and answer their different requests;
• Ensure day-to-day relationship management with internal teams for the completion of projects (panel & ad hoc);
• Communicate clearly, professionally, and in a timely manner with both internal and external stakeholders;
• Maintain client satisfaction with every encounter. Through understanding client queries, managing internal resources, setting client expectations & committing to timelines;
• Use internal tools and data sources.

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You're known for your impeccable organization. Connecting with clients matters to you, and that motivates you to sift through data from a new angle. You can identify the narratives behind numbers, and you're always looking for what's next.

Requirements

• At least a bachelor's degree in marketing, management, communication or equivalent
• 1-2 years of work experience is preferred but it's not must-have (within consumer or trade marketing, analytics and insights or market research)
• Fluent in spoken and written English and Business French
• Knowledge of the Consumer-Packaged Goods (CPG) industry
• Excellent analytical skills
• Good communication skills, both written and verbal
• Good interpersonal skills
• Adaptable to changes in priority or tasks
• Has interest and knowledge in consumer marketing, statistics, research techniques, and experimental designs
• Proficient in Microsoft Excel & PowerPoint, and learning new software
• An ability to work independently and in a team
• Comfortable working in a digital-enabled environment

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)