Customer Success Consultant (consumer Insights Ad Hoc Research)

Customer Success Consultant (Consumer Insights Ad Hoc Research)

Data is what makes the world go round. Brands, companies and even individuals like yourself rely strongly on data and this need for data is not just for data in itself, but for fast, reliable and human intelligence fostered insights. If what makes you tick is all about analyses and sharing insights through a story instead of a data dump and this towards leading brands and companies, we at GfK – an NIQ company got just the job for you.

Our Brand & Media team enables clients to make data driven decisions to help them grow. We support clients in defining Brand positioning, growth strategies and effective communication activities (e.g. brand health analysis, campaigns effectiveness. etc.). And how do we do that? By listening to their needs, establishing research strategies, and providing them with relevant insights and recommendations.

In a nutshell, we are looking for a person that is passionate about all aspects of (market) research, dedicated in performing a project from beginning to end. You understand what our clients require insights on and perform the right analysis to deliver clear action points to them. You do so in collaboration with other team members and other company functions.

Responsibilities:

• Manage clients and projects from proposal to final results' presentation.
• Play the key role in the delivery of projects including questionnaire design, sample definition, analytical plan and report, supported by the more junior members of the team.
• Cooperate with all the company functions (Operations, Sales, Data scientists, etc.) to get the project executed with proper timing and high-quality deliverables.
• Conduct verbal presentations of key findings to the client (also in English).
• Connect the dots: linking insights from various studies into cohesive meta-analytical perspectives.
• Daily contact with clients, understanding needs and getting needed information, proactively identifying opportunities to share with the Sales team.

Requirements:

• Degree (preferably Sociology, Statistics or even Economics).
• Around 7 years as a quantitative Market Researcher in a Research Agency (preferably with Brand & Communication expertise).
• Italian native, fluent in written and spoken English.
• Good planning, organizational, analytical and project skills.
• Good communication skills.
• Ability to organize and manage research projects, meeting deadlines and budgets.
• Ability to interpret data.
• Full proficiency in PowerPoint & Excel (medium).
• Knowledge of advanced statistics (multivariate analysis, data processing).
• Eagerness to learn, an open mindset, team spirit, and an entrepreneurial attitude.
• Problem solver, creative and can-do attitude with a mindset aimed at solidarity and teamwork.
• Strong desire to grow and help others to further develop.

What We Can Offer:

• Work in a dynamic environment engaging with local and global companies.
• Hybrid work options.
• Internal trainings will be provided together with detailed onboarding agenda.
• Access to learning platforms.
• Staff and team events.