Client Success Analyst - Retail

Client Success Analyst - Retail

Act as the face of the company and its digital solutions, driving customer ROI, value creation, and business growth through strategic insights and analytics. Build strong partnerships with clients, support onboarding, and deliver impactful recommendations using NIQ tools and data. Lead client relationships, execute service models, and coach junior team members while identifying and converting growth opportunities.

Qualifications

· 2–3 years of experience in the CPG industry and/or related fields (insights, category management, market research)

· Prior experience with NIQ (or similar) solutions in analytics, including POS/Panel data

· Strong analytical mind and excellent numerical skills

· Proficiency in Microsoft Excel, PowerPoint, Google Sheets/Slides

· Experience handling presentations or willingness to develop presentation skills

· Consultative client skills and innovative problem-solving abilities

· Effective communication and data visualization skills

· Strong organizational and interpersonal skills

· Digital savvy and fast learner of tools and concepts

· Experience coaching others in data analysis and NIQ tools

· Bachelor's degree required; Honour's degree is a plus

· English – upper intermediate level

Key Responsibilities

External

· Serve as relationship owner within Customer Success

· Lead Joint Business Planning (JBP), Quarterly Business Reviews (QBO), and manage Net Promoter Score (NPS)

· Educate customers on relevant features and functionalities tailored to their business needs

· Deliver insightful presentations and actionable recommendations

· Help improve renewal rates by demonstrating clear business outcomes and value

· Develop fact-based answers and analyses to complex business questions

· Build and maintain strong client relationships, including engagement at C-suite level

· Identify and convert opportunities, including generating sales leads

Internal

· Coordinate internal departments to meet client deadlines

· Collect and provide feedback to product and operations teams to improve client experience

· Collaborate with other business units to identify strategic opportunities

· Execute service model and Thought Leadership Projects

· Lead client briefings and onboarding processes

· Coach junior team members and support their development

Competencies

· Listening & understanding

· Written & verbal communications

· Influencing & negotiating

· Service focus & relationship building

· Collaboration & teamwork

· Creativity & innovation

· Information seeking

· Consultative storytelling

· Process Management

· Time Management

· Digital Savvy/Technical Capabilities

· RMS, CPS, NIQ Solutions

· Retail & FMCG Industry Knowledge