Client Service Executive (fixed Term Contract - Maternity Leave Cover)

Client Service Executive (Fixed Term Contract - Maternity Leave Cover)

The Client Service Executive (CSE) is an Account Developer focused on day-to-day commercial execution, client relationship management, and delivery coordination for a defined portfolio of FMCG manufacturers in Serbia and Adriatics regions. Operating within the Sales Leader Team, the CSE contributes to growth through renewals, upsell/cross-sell campaigns, and high-quality client service, while collaborating closely with Sales, Customer Success, Product Leadership, Sales Enablement, and Marketing in a matrix environment. The role requires disciplined pipeline habits, and consistent use of MSD, NIQ data, insights, and thought leadership to craft compelling value propositions.

Responsibilities:

Commercial Execution & Portfolio Support:

• Support delivery of the regions revenue plan on assigned accounts by executing renewal calendars, identifying upsell/cross-sell opportunities, and closing ad-hoc deals under the guidance of the Sales Leader and Managing Director.
• Run the end-to-end sales cycle on defined opportunities (feasibility scoping, pricing inputs, proposal drafting, basic negotiations, contracting) with coaching from the Sales Leader and in alignment with company playbooks.
• Maintain pipeline hygiene (MSD and CRM updates, stages, probabilities) and contribute to weekly/monthly/quarterly reviews with accurate forecasting on the assigned client set.

Client Relationship Management & Service Quality:

• Own day-to-day client interactions: respond to requests, involves relevant departments on data quality and delivery expectations, and ensure commercial goals are achieved in collaboration with cross-functional teams.
• Strengthen stakeholder relationships by preparing agendas, demos, follow-ups and proposals that showcase NIQ value and practical business outcomes.
• Represent NIQ professionally at client meetings and industry events as delegated; uphold brand standards and drive client satisfaction (NPS).

Insights, Analytics & Offer Design (Thought Leadership):

• Use NIQ measurement and analytics into clear business recommendations; tailor proposals across subscriptions, backdata scopes, and feature tiers to meet client objectives and NIQ company objectives.
• Leverage NIQ thought leadership (local and global studies) to enrich proposals and negotiations—building storylines, slides, and executive summaries that quantify opportunity value and ROI; deliver structured, client-ready presentation proposals
• Contribute to campaign assets (case studies, benchmarks, talking points) and share best practices with AD colleagues to elevate team effectiveness across Serbia and the wider Adriatics.

Collaboration & Matrix Ways of Working:

• Coordinate day-to-day tasks with Client Service, Product Leadership, Sales Enablement, and Marketing to ensure the right product mix, delivery model, and activation plan for each client.
• Participate in deal reviews, objection-handling sessions, and knowledge-sharing forums, actively contributing to team learning and adopting agreed sales rhythms and standards.

Governance, Forecasting & Performance Discipline:

• Keep revenue documentation, proposals, and tracking files up to date; ensure timely invoicing and cash collections, and support clean handoffs to delivery teams.
• Identify risks early (pricing pressure, renewal exposure, delivery dependencies) on assigned accounts and escalate mitigation needs.

Success Measures (KPIs):

• Revenue attainment on assigned portfolio (renewal, upsell, ad-hoc)
• Renewal rate and churn reduction on managed contracts
• Forecast accuracy & pipeline hygiene (MSD discipline)
• Client satisfaction (NPS) & delivery quality
• Quality of proposals & presentations (use of NIQ studies, clarity of value/ROI)
• Collaboration outcomes (on-time, cross-functional alignment)

Competencies:

• Client-centricity & value articulation (clear linkage from data to outcomes)
• Collaboration & stakeholder management (Sales, CS, Product, Ops)
• Data-driven decision-making and attention to detail
• Resilience & adaptability; growth mindset and ownership of results
• Influence without authority; proactive knowledge-sharing with AD and CS peers

Qualifications:

• 5 years of experience in FMCG insights/analytics, category management, market research, or commercial roles; exposure to enterprise solution selling is a plus.
• Strong analytical skills (turning data into insight) and presentation/storytelling skills; adept in building decks and delivering persuasive narratives to mixed audiences (commercial, marketing, trade).
• Consultative selling mindset with solid negotiation fundamentals; comfortable handling smaller deals and supporting larger pursuits.
• Proficiency with Microsoft Excel, PowerPoint, Word and standard CRMs/sales tools; quick to learn new platforms.
• Fluency in Serbian and English
• Bachelor's degree in Economics, Marketing, Business/Management or related fields.

Working Model:

• Hybrid work based in Belgrade; travel within Serbia and Adriatics as needed for client engagements and internal coordination.
• Operates in a matrix with cross-functional partners; accountable for the outcomes of assigned accounts and contribution to team goals.