Senior People & Talent Business Partner - Tech Services

Senior People & Talent Business Partner - Tech Services

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,300 customers to provide better digital experiences to more than 18 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

We are looking for a Senior People&Talent Business Partner to join our dynamic People & Talent team in Madrid. This person will support our EMEA Technical Services organisation, including Customer Success Management, Solution Consulting, and Professional Services, and act as a strategic advisor and trusted partner to business leaders.

You will also play a key role as the People&Talent go-to person for our Madrid Office, providing guidance on employee relations and workplace culture. As a senior member, you'll partner with the global People & Talent team to drive fair, empathetic, and timely conflict resolution, and foster a culture of transparency, trust, and belonging across Nexthink's growing workforce.

Responsibilities

Strategic Partnership & Planning

• Partner closely with Technical Services leaders to design and execute employee strategies that align with business objectives.
• Contribute to organisational planning: workforce design, succession planning, and leadership development.
• Anticipate future talent needs, identifying required roles, skills, and market challenges across EMEA.

Day-to-Day Talent Operations

• Talent Management: Together with line managers, conduct performance talent reviews, assess potential successors, identify skill gaps, and propose retention actions.
• Policies & Processes: Interpret and communicate key People policies (e.g., remote work, flexibility) to managers and teams, ensuring consistency and clarity.
• Performance Management: Coach leaders on performance frameworks and guide them through feedback and development conversations.
• Employee Relations & Legal: Support employment lifecycle activities, including hiring, operations questions, and terminations across different EMEA locations, ensuring compliance and fairness.
• Employee Engagement: Analyse engagement survey results, share actionable insights, and partner with leaders to strengthen team spirit and culture.

Support and Coach

• Provide proactive coaching to managers on people leadership and organisational effectiveness.
• Guide employees and leaders through complex employee relations matters with empathy and fairness.
• Collaborate with the People & Talent team to continuously improve HR operations and employee experience.

Qualifications

7+ years of progressive experience as an HR Business Partner or HR Leader in a multinational or tech-driven environment.

Proven track record supporting technical and customer-facing teams in fast-paced, scaling organisations.

A solid understanding of labour law in Spain; knowledge of other countries could be an additional plus.

Strong operational expertise and the ability to balance hands-on delivery with strategic thinking.

Excellent communication and influencing skills, able to build trust with stakeholders at all levels.

Analytical and data-driven mindset with experience leveraging insights for decision-making.

Business-level fluency in Spanish and English; additional languages are a plus.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer:

• Permanent Contract and a competitive compensation package.
• Amazing centrally located offices near the Bernabeu Stadium.
• Private Health Insurance (Sanitas) and daily meal vouchers of 11 EUR
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company-paid volunteer days.
• Up to 25 EUR per month for a gym subscription.
• Flexible compensation plan for childcare & public transportation.
• Reimbursement of up to 50% of the cost of English & Spanish classes.
• Fresh fruit, cookies and soft drinks in the office.
• Regular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.