Sr. Client Success Manager

Client Success Manager

The Client Success Manager is a consultative digital marketing lead for Nexstar's largest strategic advertisers. The CSM partners with the Media Strategy team on pre-sale client pitches, then collaborates with Sales on successful post-sale client management and flawless campaign activation. The CSM serves as the strategic lead on their accounts, overseeing campaign set up, collaborating with operations teams on fulfillment and optimization, and providing reporting with strategic insights and analysis to the clients. The CSM tells data-driven stories about campaign performance with a focus on client retention.

Responsibilities

• Manage accounts from strategic planning through campaign reconciliation and wrap up, with primary ownership of the post-sale phases of the campaign lifecycle.
• Lead kick-off calls and establish campaign timelines.
• Build strong relationships with client, internal and partner teams.
• Review and organize client assets for activation teams to set up and launch campaigns successfully.
• Monitor campaign pacing and performance, recommending optimizations to drive client KPIs.
• Expertly speaks to Search / PPC, Programmatic (CTV, Display, Video), and Paid Social campaigns providing thoughtful analysis and recommendations.
• Prepare campaign reports that tell data-driven stories to clients with thoughtful insights, including monthly reports and wrap decks.
• Customize and present client-facing reporting dashboards.
• Resolve campaign issues in a proactive and timely manner, utilizing resources effectively and troubleshooting technical issues when needed.

Requirements/Qualifications

• Candidate should have a Bachelor's degree or equivalent work experience with a minimum of one full year experience in Account/Campaign Management or Media Planning/Buying for digital media.
• Experience with digital media campaigns is required and prior client-facing experience is preferred. Agency or media company experience is a plus.
• Flexible and adaptable, with an eye towards finding solutions, solving problems and getting things done.
• Exceptional client-facing written and verbal communication skills, including presentation skills; articulate, confident, straightforward, engaging, and effective.
• Highly empathetic to the needs of the client and sales contacts, as well as fellow team members.
• Well-versed in digital marketing strategy, understanding industry standards and best practices. Excited to keep learning about new developments.
• Ability to successfully multi-task in a fast-paced environment and remain accountable to deadlines.
• Extremely well-organized and detail-oriented, with an established system for tracking campaign tasks, requests and client communications.
• Seeks opportunities to take on new and additional responsibilities as part of ongoing learning and growth.
• Committed to playing an active role on our team while having fun along the way.
• Strong Excel and PowerPoint skills
• Experience in the following areas is a plus:
  • Social ad platforms, e.g., Facebook, Snapchat, Instagram, LinkedIn, TikTok, Twitter,
  • Google platforms: Ads (and associated products), Analytics and Tag Manager
  • Programmatic/DSP – CTV, Display, Video, Native, etc.
  • Data visualization and reporting tools, e.g., Tapclicks, Amazon QuickSight, Google Data Studio, etc.
• This is a Hybrid role with four (4) days in office and one (1) day remote per week.
• The ideal candidate will be located in Chicago, IL, New York, NY, or Irving, TX.

Pay range is $50-55K. Other benefits include Vacation, Medical, Dental, Vision, 401K, Paid Holidays, and Paid Parental Leave.

This job description contains the basic requirements for the position and is NOT intended to be a complete list of responsibilities; other duties may be assigned.

EOE/MINORITIES/FEMALES/VETERANS/DISABLED