Customer Account Partner

Customer Account Partner

The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that our customers have the best possible customer experience while building and maintaining long lasting relationships. We take customer service seriously and this position is integral to the organization's success. This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. A successful CAP will make important decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.

What You'll Do:

• Take proactive ownership of customer issues & complaints, troubleshoot problems, and see them through to resolution. Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end). Must handle department requirements and standards on order entry and accuracy. Build and maintain strong professional relationships with customers and internal partners. Work cross-functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analytics that anticipate customer's needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

What You'll Need:

• Bachelor's Degree preferred; High School degree required. Minimum 3 years customer service experience with a dedicated customer portfolio. SAP and Salesforce experience a plus.
• Proficient in MS Word, Excel, Outlook.
• Meticulous attention to detail.
• Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment.
• Shown success in problem solving with cross-functional teams and various departments.
• Highly adaptable, self-motivated with a desire for continuous learning and improvement.

Where You'll Work: The Woodlands, TX

It takes people like you and a global network of more than 9,500 employees to build a company where the best people want to work. As a valued Univar Solutions employee, you understand that we are more than a distribution company. From delivering vital ingredients for food and nutrition, to helping keep drinking water safe, our company is dedicated to improving quality of life with our customers, suppliers and partners as we serve the world's most essential industries. We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges the unique experiences, perspectives and expertise of individuals and provides the development and growth opportunities to empower us to redefine our industry. Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.