Customer Service Agent

Customer Service Agent

Enterprise Rent A Car in Hobbs, NM has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process. This pay for this position starts at $17.00/Hour. This position is located in Hobbs, NM and offers full benefits including paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, and training and development.

Candidate must be able to work the following schedule: 2:00pm-10:00pm Friday, Saturday, Sunday, Monday, Tuesday & OFF: Wednesday & Thursday.

Responsibilities include:

• Greets and answers customer questions and provides assistance based on each customer's needs and requests.
• Identifies and attends to the customer by name, verifies rental agreement and reservation.
• Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
• Provides all customers with undivided attention while assisting them.
• Prepares all rental and return documents accurately and completely.
• Offers all customers assistance with directions, maps, local area information and appropriate service information.
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensures that the return date and time on the rental agreement is accurate.
• Reviews all charges at the time of vehicle return.
• Prepares the Rental Agreement Folder with all required information.

Qualifications:

• High School Diploma or G.E.D. required.
• Must have a minimum of 1 year prior customer service retail or administrative support experience.
• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must currently live in the Hobbs, NM areas or have plans to relocate within the next 30 days.
• Must be at least 18 years old.
• Apart from religious observation, must be able to work the following shift/schedule: 2:00pm-10:00pm Friday, Saturday, Sunday, Monday, Tuesday & OFF: Wednesday & Thursday.

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.