View All Jobs 34881
Jr. Customer Service Representative
Manage incoming customer inquiries and accurately code tickets to ensure smooth workflow
Carlstadt, New Jersey, United States
Junior
yesterday
New Jersey Staffing
A government entity providing employment resources and services to the residents and businesses of New Jersey.
106 Similar Jobs at New Jersey Staffing
Job Opportunity
ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai and Shanghai. One Stop Solution.
Job Title: Jr. Customer Service Representative
We are currently seeking a Jr. Customer Service Representative who can become an integral member of the team.
Duties and Responsibilities:
- Routinely check for incoming jobs from email
- Accurately code customer tickets in accordance with company prescribed guidelines.
- Address all client inquiries and concerns in a business-like and timely manner.
- Explain complexities and scheduling of each job before assigning jobs to operators.
- Contact clients with questions on incoming jobs regarding specifications, and deadlines.
- Double check correctness of information given on incoming correspondence.
- Verify with the Sales team prior to logging jobs out after they are completed and shipped out.
- Ensure all projects are systematically organized and properly documented.
- Ensure that front desk is clean and always organized.
- Possesses the ability to multi-task without losing focus.
- Provides back-up assistance to the production staff if needed.
- Responsible for other duties as assigned by Manager.
- Lead with professionalism and promptness.
Qualifications:
- Strong organizational skills and attention to detail
- Experience with enhancing service offerings
- Experience with Prepress and offset is a plus
- Solutions focused - ability to solve problems efficiently
- Ability to communicate effectively
- Excellent Customer Service skills and experience
- Proficiency with MSOffice
- Graphics Application skills and experience
Jr. Customer Service Representative
Carlstadt, New Jersey, United States
Customer Success
About New Jersey Staffing
A government entity providing employment resources and services to the residents and businesses of New Jersey.