Customer Service Representative

Customer Service Representative

The Customer Service Representative is responsible for providing outstanding service by accurately processing and managing sales orders using Microsoft Dynamics Business Central. This role acts as a key point of contact between the company, our broker network, and the internal sales team to promptly address and resolve any customer-related issues.

Responsibilities:

• Enter and manage customer orders in Microsoft Dynamics Business Central with a high level of accuracy
• Monitor open orders to ensure timely processing, fulfillment, shipping, and invoicing
• Respond to inquiries from customers, brokers, and sales staff regarding product availability, order status, pricing, and delivery timelines
• Collaborate with brokers and sales representatives to resolve order discrepancies, product issues, and customer concerns
• Coordinate with internal departments (including operations, shipping, and accounting) to ensure seamless customer service and satisfaction
• Proactively identify and escalate issues that may affect customer experience or order fulfillment
• Maintain accurate and up-to-date customer records and communication notes within Business Central
• Participate in special and initiatives aimed at improving customer service processes

Qualifications:

• High School Diploma or Equivalent required; Associate or Bachelor's Degree preferred
• Minimum of two years of customer service experience, preferably in a manufacturing or distribution environment
• Proficiency in Microsoft Dynamics 365 Business Central or other ERP systems is strongly preferred
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, brokers, and sales staff
• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities efficiently

Benefits:

• Medical, Dental, and vision insurance
• Voluntary additional benefits (e.g., life insurance, disability)
• 401(k) retirement plan
• Paid Time Off (PTO) and company holidays