Customer Service Representative

Call Center Representative

We are looking for a dedicated Call Center Representative to join our team in Wall, New Jersey. This is a long-term contract position within the health insurance industry, offering an opportunity to make a meaningful impact by assisting clients in simplifying open enrollment processes and enhancing employee engagement. The role involves working collaboratively to ensure the efficient administration of benefit plans and delivering exceptional service.

Responsibilities:

• Provide comprehensive support to clients during open enrollment periods, addressing inquiries and resolving issues promptly.
• Assist in the administration and management of benefit plans to ensure accuracy and compliance.
• Conduct data entry tasks, including alphanumeric and numeric entries, with a high level of precision.
• Utilize Outlook, Excel, and Word to manage communications, track data, and prepare reports.
• Participate in extensive training sessions to develop proficiency in all aspects of the role.
• Maintain organized records and documentation to support streamlined operations.
• Build and nurture positive relationships with clients, ensuring satisfaction and continued engagement.
• Collaborate with team members to share insights and improve processes.
• Uphold confidentiality and security standards when handling sensitive information.
• Adapt to evolving client needs and provide flexible solutions.

Requirements:

• Strong proficiency in data entry, including alphanumeric and numeric inputs.
• Familiarity with Outlook, Excel, and Word for managing tasks and communications.
• Excellent communication skills, both written and verbal.
• Attention to detail and accuracy in all tasks performed.
• Ability to work collaboratively in a team-oriented environment.
• Willingness to undergo extensive training to gain industry-specific knowledge.
• Organizational skills to manage multiple tasks and deadlines effectively.
• Commitment to maintaining confidentiality and handling sensitive information securely.