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Customer Experience Specialist

Support data management and reporting to improve customer satisfaction and operational efficiency
Elmwood Park, New Jersey, United States
yesterday
New Jersey Staffing

New Jersey Staffing

A government entity providing employment resources and services to the residents and businesses of New Jersey.

106 Similar Jobs at New Jersey Staffing

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team in Elmwood Park, New Jersey. In this long-term contract role, you will play a vital part in enhancing customer satisfaction and operational efficiency. This position offers an exciting opportunity to contribute to the success of our organization through data management, reporting, and collaboration.

Responsibilities:

  • Maintain and update organizational systems to ensure accurate and reliable data within the database.
  • Support the Client Experience team throughout the entire life cycle of work orders, including creation, management, and post-service activities.
  • Partner with Field Team Leads to monitor work orders in their post-service phase, aiming to streamline the resolution process.
  • Create and analyze detailed reports to uncover trends in customer behavior, feedback, sales performance, and operational metrics.
  • Utilize findings from reports to identify areas for improvement and recommend actionable strategies.
  • Facilitate effective communication via email correspondence to address client inquiries and concerns.
  • Manage and oversee CRM activities, ensuring data integrity and streamlined workflows.
  • Provide administrative assistance to support team operations and improve overall efficiency.
  • Leverage Microsoft Excel to organize, analyze, and present data effectively.

Requirements:

  • Proven experience in email correspondence and client communication.
  • Proficiency in using CRM systems to manage and track customer interactions.
  • Familiarity with managing work orders and monitoring their progression.
  • Strong administrative skills to support team operations effectively.
  • Advanced knowledge of Microsoft Excel for data analysis and reporting.
  • Ability to analyze customer feedback and operational data to identify improvement opportunities.
  • Excellent organizational skills and attention to detail.
  • Strong collaboration and communication skills to work effectively across teams.
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Customer Experience Specialist
Elmwood Park, New Jersey, United States
Customer Success
About New Jersey Staffing
A government entity providing employment resources and services to the residents and businesses of New Jersey.