Account Manager (aetna International)

Account Manager

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Account Manager supports Account Executives with business retention by providing services in support of client satisfaction, profitable growth and other business objectives. They will also be responsible for creating positive customer relationships, focusing on revenue growth, member retention, and achievement of financial objectives.

Key Responsibilities:

• Oversees a portfolio of client accounts, ensuring high levels of customer satisfaction, retention, and account growth.
• Engages with customers frequently via email, phone and video conferencing, leads calls and virtual meetings.
• Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience.
• Collaborates with cross-functional teams to ensure timely and accurate delivery of client projects, products, and services, meeting client expectations and driving customer satisfaction.
• Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success.

Required Qualifications:

• 3-5 years of customer service experience in the health insurance industry, preferably with complex accounts.
• Active resident insurance producer license as required by state law or willing to obtain insurance producer license within 60 days of start date.
• Must be willing to work Eastern Standard Time hours.

Preferred Qualifications:

• Japanese fluency preferred
• Excellent problem solving and decision-making skills.

Education:

• Bachelor's degree or equivalent experience (HS Diploma + 4 years relevant experience)

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $43,888.00 - $102,081.00

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

We anticipate the application window for this opening will close on: 08/20/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.