Technical Support Specialist Vi(job Id 49278)

Technical Support Specialist Vi

Location: US:NH:CONCORD Occupation Category: 15-0000 Computer and Mathematical Occupations Employment Type: FULL-TIME Salary: $37.22/hour - $51.07/hour

The State of New Hampshire, Department of Information Technology, Business Relationship Management Division - Liquor Commission has a full-time vacancy for a Technical Support Specialist VI.

Summary: To serve as the technical lead who understands the intricacies of the architecture surrounding cloud-based ERP applications, and various integration types with third party software (such as SQL ETL processes, SFTP and CSV files, Odata, etc.). The position serves as the technical lead for the team by overseeing the design, evaluation, selection, implementation, and monitoring of systems and hardware components to facilitate the implementation and continued processing of applications at New Hampshire Liquor Commission (NHLC) and its customers. This position also serves as the senior business applications technical lead for the team by providing troubleshooting techniques and training, performs point-of-sale and B2C/B2B hardware, software, and peripheral evaluation, and provides strategic oversight for installation, upgrade and maintenance of retail environment hardware devices.

Your Experience Counts: Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications: Education/Experience: Bachelor's degree and 8 years of experience OR equivalent combination of 12 years of education and experience after completion of high school. Education and experience must be in mathematics, computer science, business administration, computer networking, systems operations, or related field, with at least 3 years of designing and maintaining computer networks and providing technical support in a multi-platform environment. License/Certification: Valid drivers license and access to transportation. Other Requirements: 1. Must be able to travel statewide 2. Must be able to work alternative schedules, including during non-business hours, for planned installations and upgrades or for other work that cannot be done without major disruption to users and network systems within core business hours. Trainee Option: Not applicable.

Preferred Qualifications: Ideal candidate will have a solid understanding of cloud-based Microsoft Dynamics 365/DevOps/Azure systems/environment) to be able to work as a high-level bridge between New Hampshire Liquor Commission (NHLC), Department of Information Technology (DoIT) and their partners/vendors. Experience in an architect level role working w/legacy modernization to cloud based ERP applications/systems. Solid understanding of the intricacies of cloud-based ERP apps and various integration types w/3rd party software (ex: SQL ETL processes, SFTP, CSV files). Hands-on experience with Azure Portal, subscriptions, Active Directory/Entra ID, Synapse, Virtual Machines (VMs), Power BI, and Precision Forms. Understanding of corporate financial accounting and record keeping. Experience with data integration including data mapping and ETL processes (such as KingswaySoft). Ability to interpret business requirements into functional and technical specifications.

Responsibilities: Designs, plans, and implements systems solutions; coordinates with customers, developers, consultants, contractors, other technicians, and managers to assure functionality, availability, capacity and performance. Develops business systems procedures, maintenance procedures, resource allocations, system monitoring and troubleshooting, security hardening, and system standards, and provides informal training on these topics. Performs a lead role on projects and work tasks, mentors technical resources on related projects and work tasks ensuring that work meets requirements, policies, guidelines, and standards. Plans, coordinates, and oversees the performance and duties of assigned technical support staff, contractors, and consultants to ensure that their efforts fulfill the overall needs of the department. Trains subordinate staff for on-the-job direction and guidance. Reviews the status of retail environment hardware and software for performance optimization, security, and short and long term capacity planning. Diagnoses and resolves business applications software and hardware problems that cause service interruptions. Through technical research, forecasts problems and identifies solutions to present to management. Researches, develops, and implements tools to improve automation and assist in