Technical Account Manager

Technical Account Manager

At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What's in it for you:

Be a part of our mission! A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Across our brands—including BrainBox AI, Nuvolo, Thermo King, Trane, and more—our teams combine deep technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. We invest in tomorrow's possibilities—and in our people—by providing ongoing learning, mentorship, and opportunities to work with industry-leading technology. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

As a Technical Account Manager, you will be the strategic partner and primary point of contact for clients using our AI-driven HVAC solutions. Your role combines technical expertise and relationship management to ensure optimal system performance and lasting value as buildings needs change.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC), Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!
• Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.
• Paid Time off, including volunteer time off to support your volunteer efforts in your community.
• Educational and training opportunities through company programs along with tuition assistance

Where is the work:

This position has been designated as a Hybrid work schedule with work performed onsite 2-3 days each week in Montreal.

What you will do:

• Build and maintain relationships with technical and executive client stakeholders, serving as a trusted advisor.
• Oversee the health and performance of client sites by monitoring system connectivity, control logic, and performance indicators to deliver efficient and reliable operations.
• Lead incident response, coordinate with cross-functional teams, and work directly with clients to resolve technical issues quickly and effectively.
• Provide tailored reports and communicate the value, return on investment, and sustainability benefits of our solutions throughout each client engagement.
• Collaborate with product and engineering teams to implement automation and technical improvements that enhance reliability, comfort, and user satisfaction.
• Translate technical insights into actionable recommendations for both technical and non-technical audiences, supporting clients with system changes and updates.

What you will need to be successful:

• Bachelor's degree in mechanical engineering, facility management, HVAC controls, building automation, or a related technical field.
• 3–5 years of professional experience in technical account management, technical support, or project delivery within HVAC, building automation, or IoT.
• Strong understanding of HVAC system operations, building automation protocols, and related technology platforms.
• Proven analytical skills and experience solving complex technical issues in a fast-paced environment.
• Demonstrated ability to lead incident resolution efforts and communicate technical concepts to diverse audiences.
• Hands-on experience with monitoring tools, control logic diagnostics, and data-driven performance reporting.
• Excellent interpersonal skills, including the ability to build relationships with stakeholders at various organizational levels.
• Strong organizational skills and the ability to manage multiple priorities and customer engagements simultaneously.

Language Requirements:

• French-English bilingualism is required.
• In addition to fluency in French, successful candidates must have full professional proficiency in English in order to support and collaborate with English-speaking clients, colleagues and/or various stakeholders.

Annual compensation: $56 000 - $88 000 Disclaimer: This base pay range is based on Canadian national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity: We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.