Customer Service Representative - Seasonal (remote/wfh) - Remote Eligible

Customer Service Representative

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about joining a company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? Be one of us and be part of our success story!

Your role as a Customer Service Representative includes:

• Handling inbound calls from customer's inquiries and complaints in a Financial / Bank Services environment.
• Maintaining a positive, empathetic, compassionate, and professional attitude toward customers at all times.
• Resolving service problems like customer complaints, cause of the problem, etc.
• Ensuring that customer queries are answered to their satisfaction and in a timely manner.
• Addressing customer's concerns related to the services and providing the best solutions for their needs via a variety of communication channels that could include email, chat, or social channels.
• Escalating any customer complaints to the Operations Supervisor when needed and ensuring solutions have been sorted out efficiently.
• Accurate and complete information using our communication methods is needed for this role.

About you: For you to become a successful candidate for this role:

• Have at least 6 months of BPO experience.
• An innate drive to provide excellent customer service.
• Finished high school education.
• Strong interpersonal and comprehension skills.
• Capable of handling escalated situations, remittances, and disputes.
• Excellent communication and demonstrable probing and problem-solving skills.
• Can fluently speak both English and Spanish.
• Required: Available to work Full-Time, 8 hours per day. Requires open availability and be willing to work a flexible schedule including evenings and weekends. Operational hours: 9am-7pm CST, Monday-Saturday (2 days off).

Temporary Work from Home Requirements:

• Laptop or Desktop specs: At least 2.0 GHz Processor (I3, I5, I7 or dual-core & up processor) At least 8 GB of RAM 80 GB HD space with 20GB One available USB Port USB Headset (combo Mic and Headset with noise-canceling) Internet access by Cable or Fiber (DSL, Satellite, etc. is not permitted) Min download Speed of 10mbps and Upload 2mbps Hardwired into the PC/Laptop (wireless internet access not permitted)

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers. We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.