Customer Service Representative - ENTRY LEVEL

Job Posting

Job Description: There are first shift and second shift openings. Greet patients according to Conifer Standards of Care, provide world-class customer service, and complete full registration at the time of service. Explain and obtain required hospital and patient legal forms (e.g., Advance Directives, Consent for Treatment, Medicare notices). Scan and organize Protected Health Information; prepare patient packets for upcoming hospital visits. Assist with scheduling diagnostic procedures and post-discharge care; enter details into the scheduling system and provide clear appointment instructions. Inform patients about financial responsibilities and use compliant collection techniques before, during, and after service. Perform cash reconciliation and process payments in line with hospital financial policies. Confirm insurance eligibility, benefits, and coverage; complete financial clearance tasks; obtain authorizations for scheduled and unscheduled services; notify payors of inpatient visits.

Pay: $18-$22/hr

Skills: Customer service, EMR, EHR, Epic, patient registration, patient scheduling

Additional Skills & Qualifications: Minimum typing skills of 35 wpm. Demonstrated working knowledge of PC/CRT/printer. Customer service skills and experience. Ability to work in a fast-paced environment. Ability to receive and express detailed information through oral and written communications. Builds and maintains collaborative relationships with both internal and external clients that lead to more effective communication and a higher level of productivity and accuracy. Must be able to appropriately interpret physician orders, medical terminology and insurance cards while maintaining Conifer Standards of Care.

Job Type & Location

This is a contract to hire position based out of Lebanon, NH.

Pay and Benefits: The pay range for this position is $17.89 - $22.30/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lebanon, NH.

Application Deadline: This position is anticipated to close on Dec 24, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.