Associate Client Service & Product Support Consultant

Client Service & Product Support Consultant

ADP is hiring a Client Service & Product Support Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Responsible for providing in-depth subject matter expertise and support to 3(16) and TPA providers, clients, and internal partners. Partner closely with 3(16)/TPA providers to drive resolution on issues related to 3(16)/TPA services, Form 5500 preparation and filing, billing, plan document amendments, and year-end testing. The role may involve project-oriented assignments. Typically maintains deep subject matter expertise in Retirement Services to enable research/resolution of client issues related to one or more products/platforms.

Required Qualifications:

• 1 year of directly related experience
• Demonstrates strong oral/written communication skills
• Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc.)
• Demonstrates ability to learn other proprietary system tools (Gateway, Omni, Power Image, and CEH)
• A college degree is great but not required. What is more important is having the skills to do the job.
• Other acceptable experiences could include: Experience noted above, OR Military Experience.

We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Knowledge of defined contribution industry with understanding of ERISA and IRS regulations regarding qualified plans

ASPPA (QKA) certification

Client Service experience preferred

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.

We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

The compensation for this role is $40,200.00 - $81,600.00 / Year* Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.