Customer Service Call Center

Call Center Representative

RC Willey is seeking a motivated and customer-focused Call Center Representative to join our team and assist customers over the phone. This position requires a dependable professional with strong communication, problem-solving, and multitasking skills. The ideal candidate will provide excellent customer service, resolve inquiries efficiently, and help maintain a positive and professional call center environment.

Minimum/Preferred Requirements:

• Exceptional verbal and written communication skills, with a strong focus on delivering outstanding customer service and resolving issues effectively.
• Demonstrated ability to manage challenging customer interactions with professionalism, empathy, and composure.
• Proficient in basic computer applications, with accurate typing and data entry capabilities.
• Strong organizational skills with the ability to multitask, maintain attention to detail, and ensure timely completion of responsibilities.
• Self-motivated, reliable, and capable of working independently while contributing to a team-oriented environment.
• Previous call center or customer support experience preferred.

Job Responsibilities/Duties:

• Professionally handle inbound customer calls, addressing inquiries related to sales, deliveries, product information, and service concerns with accuracy and efficiency.
• Serve as a knowledgeable liaison, providing phone-based support to internal departments including delivery, customer service, and retail operations to ensure seamless communication and issue resolution.
• Proactively follow up on customer concerns and service requests, ensuring timely resolution and maintaining a high standard of customer satisfaction.
• Perform all other duties as assigned.

Benefits:

• Paid Time Off, starting your first day
• Paid holidays
• Medical, dental, vision and life insurance
• Generous discounts on merchandise
• Tuition Reimbursement
• Paid parental leave
• Pet insurance
• Annual profit-sharing incentive
• 401(k) with company match
• Opportunities for career advancement
• And more!