Customer Service

Customer Service Representative

Pay: $15.00 an hour Hours: 8:30am - 5pm Monday-Friday with occasional overtime on Saturdays As a Home Decor Customer Service Representative, you will be responsible for providing exceptional customer service to clients seeking assistance with home decor products and services. You will assist customers in navigating product offerings, resolving inquiries, and ensuring overall satisfaction with their purchases. This role requires a strong understanding of home decor trends, excellent communication skills, and a passion for delivering a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide personalized assistance to customers regarding product information, pricing, availability, and order status.
• Develop a comprehensive understanding of the home decor products and services offered.
• Process customer orders accurately and efficiently using the company's order management system. Coordinate with internal teams, such as warehouse and logistics, to ensure timely order fulfillment and delivery.
• Address customer concerns, complaints, and product issues promptly and effectively. Work closely with the customer service team and other departments to resolve issues and ensure customer satisfaction.

Requirements:

• Previous customer service experience in a retail or e-commerce environment preferred
• Excellent communication skills, both verbal and written.
• Proficiency in using customer service software, order management systems, Microsoft Office Suite and office fax machine.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Must be able to pass a background screen.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.