Customer Service Representative

Customer Service Representative

NEPW Logistics is northern New England's leading warehousing, logistics and transportation provider. Our thirteen warehouses in Maine and northern Massachusetts offer more than 1.6 million SF of flexible storage space, plus a wide range of value-added services to save our customers time and money: cross-docking, paper converting, fulfillment, reverse logistics, and more. And our dedicated trucking fleet dispatches hundreds of loads per day, plus intermodal services. Eight of our facilities are rail-served by the major rail operators in the region: St. Lawrence & Atlantic, CSX and Pan Am Southern. We pride ourselves on our outstanding 24-hour service and customized solutions to meet customer needs. If you're moving product into or out of New England, Eastern Canada and beyond, we are your one-stop source for outsourced logistics.

At NEPW Logistics, we believe that our employees are the foundation of our success. We offer a supportive and collaborative work environment where you can grow your career. With access to ongoing training and a commitment to innovation, we empower our team to solve problems, drive results, and make a meaningful impact. We prioritize safety, well-being, and work-life balance while ensuring that every employee feels valued and appreciated. If you're looking for a place where you can thrive, contribute to a dynamic team, and be a part of a leading logistics provider, NEPW Logistics is the right choice for you.

NEPW offers a variety of benefits, including the following:

• Medical insurance
• Dental & Vision insurance
• 401(k) plan & company match
• Employer-paid life insurance
• Employer-paid short-term and long-term disability
• Paid vacation, holiday, and personal time
• Employee referral program
• Reimbursement for safety glasses and steel toe shoes

Customer Service Representative

Job Summary

The CSR will be responsible for providing exceptional customer service for all internal and external customers by using comprehensive, in-depth knowledge of company customers and processes.

Essential Functions

• Interacts with customers via telephone, email, or in person to provide support and information.
• Receives and enters orders, coordinates with warehouse staff to fill orders, schedules pickups.
• Enter and gather information from the warehouse management software.
• Follows all safety requirements and regulations.
• Ensures that appropriate actions are taken to resolve customers' problems or concerns.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Performs other related duties as assigned.

Required Skills/Abilities

• Customer/Client Focused
• Comfortable learning new warehouse management software
• Efficient with scheduling and coordinating skills.
• Problem Solving/Analysis
• Time Management
• Able to Multi-task
• Communicate Effectively
• Ability to be self-motivated while also working with a team.

Education and Experience

Knowledge of shipping/receiving and the trucking industry is desirable but not required