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Product Technician (help Desk) + Fluent English
Handle Tier 1 support calls and guide users through problem resolution effectively
Mexico City
Entry Level
4 days ago
NEORIS
A global business and IT consulting firm specializing in systems integration, custom application development, and IT outsourcing services.
1 Similar Job at NEORIS
Product Technician (Help Desk) + Fluent English
NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We have more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation, continuous learning to create high-value solutions for our clients.
We are looking for a Help Desk Technician who is fluent in English & French.
Responsibilities:
- The Product Support Technician is responsible for handling Tier 1 support calls, guiding callers through problem resolution, managing open tickets, escalating when appropriate, and sharing insights and information to fellow team members.
- As a Product Support Technician, you will actively listen to and enable end users with solutions to common problems. In addition, you will be responsible for call documentation and escalation as necessary.
We offer:
- 100% Nominal Scheme
- Legal Benefits
- Benefits Package
- Wellness Program
- Professional Development Plan
- Multicultural Collaboration
Brenda Catzin
#LI-BC2
About NEORIS
A global business and IT consulting firm specializing in systems integration, custom application development, and IT outsourcing services.