IT Support Specialist - Hybrid (eastwood, QC)

IT Support Philippines

Neolytix works with healthcare institutions in the US to provide end-to-end business and technology services to our clients. We are looking for an extraordinary technical support with passion for helping people utilize technology and educate them to fully utilize the potential for day-to-day applications.

Job Responsibilities

• Setup new users, modify access for existing users and offboard users as required
• Manage user accounts, permissions & access rights
• Maintain firewalls and security policies
• Manage all computers, laptops and equipment including sending and retrieving of the assets
• Act as Data Protection Officer in the Philippines
• Basic remote troubleshooting of computer hardware, software, network, connectivity & 3rd party applications
• Creates documentation and self-service tips for troubleshooting – publishes on SharePoint/ Intranet
• Logs in all support tickets and provides timely resolution based on agreed SLA's
• Ensure compliance with IT security requirements and policies
• Ensure reliable monitoring and alerting for systems infrastructure
• Identity management on platforms using Azure Active Directory and Active Directory Domain Service
• Develop and deploy Group Policy objects that optimize the org's global security posture as well as enhance end user workflows
• Implement and support the integration of applications into a centralized SSO infrastructure using OIDC and SAML protocols
• Experience in GSuite Business Workplace Management – users, permissions and setup
• Manage DNS settings, domain management, MX records
• Manage VPN's
• Installing and configuring application and operating system software and upgrades
• Provides weekly & monthly performance reports

Technical Skill Set

• Cloud computing Microsoft 365, Teams Admin, Microsoft Teams Phone connect, Azure AD, Exchange Admin
• Familiar with VPN deployment like Open VPN, Pritunl
• Google Cloud / AWS console experience preferred
• Usage of MSP & RMM tools like Syncro
• Windows & Mac troubleshooting
• Competency in Microsoft 365 & operating systems
• Basic understanding of computer hardware, OS & network troubleshooting
• Data export, manipulation and cleanup using Excel/csv tools

Soft Skills

• Excellent communication & presentation skills
• Ability to communicate clearly, both written and verbally in English
• Able to perform end-user impact analysis, issue resolution, and root cause investigation
• Ability to maintain a calm, professional demeanor when under pressure
• Ability to multitask and manage a large workload
• Strong organization skills

Salary Range - 25k-35k

Job Type: Full-time

Work Location: Hybrid remote in Pasig