View All Jobs 30064
Junior Technical Support Specialist
Own our technical support processes and help scale the junior support team
Vršac, Serbia
Junior
23 hours agoBe an early applicant
Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.
2 Similar Jobs at Neo Group
Junior Technical Support Specialist
Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn't just expanding; they're revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.
We are seeking a motivated and customer-oriented individual to join our team as a Junior Technical Support Specialist. As a Junior Technical Support Specialist, you will be responsible for providing exceptional service and support to our customers.
Key Responsibilities:
- Use a deeper understanding of the product or service to troubleshoot issues and assist agents in resolving customer problems.
- Take ownership of cases that cannot be resolved by agents, handling more technical, complex, or sensitive issues.
- Collaborate with other teams and departments to address issues that require in-depth technical expertise or feature adjustments.
- Communicate with gaming providers and partners to investigate external technical issues.
- Escalate more complex issues to higher levels as needed.
- Suggest process improvements or customer service practices and create tasks in Jira Software.
- Participate in training sessions for CS agents as needed.
- Create and edit macros for CS and TSS teams.
About Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.