Customer Support Team Lead (polish - speaking) - Remote Eligible
Neo Group
Polish Speaking Customer Support Lead
Join the excitement with Neo Group, recruiting on behalf of our valued partner! This is your chance to shake things up in the iGaming scene. Our partner isn't just expanding; they're revolutionizing the entire game, mastering profitability with every new venture. But what truly drives this transformation? It's talented individuals like you. Be part of this journey as we work together to redefine gaming on a global scale.
We're on the lookout for a vibrant and enthusiastic Polish Speaking Customer Support Lead on behalf of our partners. If you're passionate about customer service, fluent in English, and ready to make a significant impact, this is the perfect role for you!
Main task is to manage Polish-speaking team members and control & improve the quality of conversations with the customers via the mail channels (chat + email + call).
Your Role:
Lead and mentor a team of customer support representatives, fostering a positive and high-performance culture.
Handle customer inquiries via phone, email, and chat, ensuring timely and accurate responses.
Maintain detailed records of customer interactions and issues, ensuring follow-up and resolution.
Identify trends and areas for improvement in customer service processes.
Collaborate with other departments to ensure a seamless customer experience.
Assist in the development and implementation of customer support strategies.