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Customer Service Representative
Deliver exceptional customer support for gaming users across chat, email, and phone.
Dar es-Salaam, Tanzania
Entry Level
2 days ago
Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.
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Neo Group Customer Service Representative
As part of our continued growth, Neo Group is recruiting on behalf of one of our local partners, leveraging our network of 1,400 talented professionals across 10+ countries. Together, we are committed to delivering innovative, data-driven solutions that empower our clients and foster professional growth within a dynamic and collaborative workplace.
About the Role
Entry Level - Fresh Graduates
As a Customer Service Representative in our gaming operations, you'll be the heartbeat of the customer experience, ensuring every user has a seamless, enjoyable journey. Whether helping new users get started or guiding seasoned gamers through issues, you'll ensure everyone feels like they're part of a winning team.
Key Responsibilities
- Attend to customer inquiries promptly and professionally via chat, email and phone on various issues such as: account registration and verification processes (KYC), deposits, withdrawals and payment method.
- Adhere strictly to company policies and Kenyan regulatory guidelines regarding advertising, player protection and responsible gaming.
- Identify and escalate complex or unresolved issues to the relevant internal teams
- Provide accurate information regarding products, services, policies and procedures.
- Document customer interactions and maintain records of issues and resolutions.
- Follow up with customers to ensure their concerns have been addressed to their satisfaction.
- Maintain knowledge of product updates and promotions
- Contribute to team efforts and collaborate with other departments to improve customer experience.
- Achieve customer satisfaction targets and service level goals.
- Any duties assigned by Line Manager
About Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.