IT Technician

Job Title

Primary Purpose of this Position: Support technology users in the company with a wide variety of tasks. Essential Job Functions:

• Set up workstations (desktops, monitors, phones).
• Handle support issues from users.
• Support DWS' camera systems.
• Order IT supplies and equipment.
• Other tasks as directed by the IT Administrator.

FLSA Status: Non-Exempt

Reporting Relationships:

• IT Administrator
• IT Technician

Qualifications Knowledge, Skills and Abilities:

• Above average hardware and software skills
• Ability to problem-solve
• Ability to communicate effectively, verbally and in writing
• Reliable in both attendance and completion of tasks
• Willingness to learn and a passion for technology
• Ability to read, write, and perform higher arithmetic computations involving addition, subtraction, multiplication, and division of whole numbers, decimals and fractions.
• Ability to understand and carry out semi-complicated verbal and written instructions.
• Ability to use computer applications included in Office 365.
• Ability to possess pride in own workmanship, demonstrate attention to detail, and work safely.
• Ability to multi-task.

Physical Demands:

• Stand occasionally over the course of the 8 to 12 hour work shift.
• Walk occasionally over the course of the 8 to 12 hour work shift. The distances walked will range from a distance of a few feet to several thousand feet.
• Sit frequently to continuously over the course of the 8 to 12 hour work shift.
• Lift weights up to 30 pounds occasionally from floor to head level, which includes the various prints, books, binders, and papers utilized to perform the usual work duties.
• Lift weights up to 50 pounds rarely to occasionally from floor to chest level, which may include boxes of papers, books, etc.
• Carry weights noted above distances ranging from a few feet to several hundred feet. 50 pounds would be carried 50 feet. Lifting devices are available.
• Climb occasionally onto steps or ladders.
• Stoop or crouch occasionally while performing the regular job duties. Tasks would include looking in filing cabinets, removing supplies, and restocking paper in the copier. The position will be held continuously for a few seconds to a few minutes, depending upon task.
• Kneel occasionally in the commission of job duties, depending upon the task.
• Crawl occasionally up to 10 feet to plug in equipment, retrieve dropped materials, etc.
• Reach forward occasionally to frequently to perform job duties or to retrieve tools. The employee will occasionally to frequently be required to reach to full forward extension.
• Reach overhead occasionally to retrieve books, supplies, etc.
• Push and pull drawers open occasionally to frequently to retrieve tools or supplies.
• Gross finger dexterity skills required operating the mouse utilized in standard job duties. Fine finger dexterity is not required.

Non-Material Handling Demands:

• Employee is expected to work 40 hours a week. However, hours including overtime and weekends may be required based on Drake-Williams Steel's needs.
• Hear sufficiently to be aware of safety issues.
• Visual ability to read and interpret material to satisfactorily do job.
• Exposure to heat, cold, wet and humid conditions occasionally.
• Exposure to fumes, odors and dusts occasionally.
• Exposure to solvents, greases, oils, and coolants occasionally.
• Wear all required Personal Protective Equipment. PPE includes steel-toe safety shoes, hearing protection, safety glasses, gloves, and hard hats.

Tools Utilized: Pencil, pens, markers, and other miscellaneous office supplies. Machines Utilized: Computer equipment, printers, mobile phone, and other technology equipment.

Experience and Education Required:

• High School degree or equivalent.

Please visit our Employee Benefits page for more information!