Help Desk Technician

Help Desk Technician

We are seeking a Help Desk Technician to provide technical support and assistance to end users. This role is responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring a positive user experience. The ideal candidate will have strong communication skills, a customer-first mindset, and a solid understanding of IT systems.

Key Responsibilities:

• Respond to help desk requests via phone, email, or in person.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Assist with user account setup and management in Active Directory or similar systems.
• Document issues and resolutions in the ticketing system.
• Escalate complex problems to higher-level support when necessary.
• Provide guidance and training to end users on basic IT practices.

Required Skills & Qualifications:

• Technical Knowledge: Familiarity with Windows/Mac OS, Microsoft Office Suite, and common business applications.
• Networking Basics: Understanding of TCP/IP, DNS, and basic troubleshooting.
• Customer Service: Strong communication and problem-solving skills.
• Ability to work independently and manage multiple tasks.
• Preferred: Experience with Active Directory, ticketing systems, and remote support tools.

Education & Experience:

• Associate degree in IT or related field (or equivalent experience).
• 1–2 years of help desk or technical support experience preferred.

Job Type & Location:

This is a contract position based out of Omaha, NE.

Pay and Benefits:

The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Omaha, NE.

Application Deadline:

This position is anticipated to close on Dec 25, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.