Customer Service Representative

Customer Service Representative Onsite

Our client has openings on the Medication Benefits team! The Customer Service Representative will serve as frontline support to engage customers via phone, email, and chat. The Customer Service Representative will assist with pharmacy inquiries relating to benefits, accounts, navigation, literacy, and general support.

Daily Duties

• Interact with customers in a friendly and courteous manner, providing excellent customer service.
• Handle phones and email to answer inquiries concerning prescription benefits.
• Utilize healthcare information systems to research issues for customers regarding prescription benefits.
• Quickly and efficiently identify customer needs, resolve complaints, and provide solutions.
• Build positive relationships by listening and showing empathy.
• Go above and beyond with customer service to ensure that all questions are handled appropriately.
• Maintain performance and quality standards based on established call center metrics.
• Understand and adhere to all rules of conduct.

Additional Qualifications

• Call center background
• Exceptional customer service
• Healthcare, member or pharmacy experience is nice to have
• Training / coaching

Shift & Work Environment

• Onsite-Fremont, IA
• Customer facing
• Call Center
• Typing / Ten Key Ability
• Shifts
• Sunday and Monday (9am-5:30pm) and Tuesday, Wednesday, and Friday from 9am-5pm
• Tuesday and Wednesday (12:30pm-9pm) and Thursday thru Saturday (1pm-9pm)
• Monday and Tuesday (12:30pm-9pm) and Thursday thru Saturday (1pm-9pm)
• Sunday and Monday (12:30pm-9pm) and Tuesday thru Thursday (1pm-9pm)

Interviews & Start Date

• Interviews, August 26-September 3
• 2-step interview process
• 1st step virtual, 2nd step in-person
• Start Date, September 15

Pay and Benefits

The pay range for this position is $19.33 - $19.33/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Fremont,NE.

Application Deadline

This position is anticipated to close on Aug 24, 2025.

TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.