Customer Service Leader

Customer Service Leader Opportunity

TEKsystems is seeking a Customer Service Leader to join our client's team in a direct placement opportunity. This role is hybrid in Omaha, NE with an insurance company. The chosen candidate will start as soon as possible!

Manage a team of customer service and licensed representatives; including but not limited to coaching, 1:1 meetings, mentoring, and encouraging. Track attendance for representatives including approving and recording paid time off, recording unexcused absences and tardiness, and adjusting break/lunch schedule change requests. Assist with the handling of BBB, DOI, and social media complaints and communicate the results to the requesting party. Manage complex issues that the team cannot resolve, which may include interacting with policy holders. Work in tandem with the Performance Coach to monitor reps' performance using productivity metrics. Work in tandem with trainers to ensure the team stays up to date on all processes and procedures. Other duties as assigned.

Skills & Qualifications:

• Must be willing to obtain property and casualty insurance license or have it active
• Bachelor's degree or 4 years of relevant work experience
• Minimum of 1 year of management experience preferred
• Excellent leadership and organizational skills
• Effective communication, decision making, time management, and critical thinking skills

Pay and Benefits:

The pay range for this position is $45000.00 - $51000.00/yr. Some highlights of our benefits are:

• Great work environment with growth opportunity
• Subsidized downtown parking (for in-office positions)
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment
• Service recognition after 5 years of employment

Workplace Type:

This is a hybrid position in Omaha, NE. Application Deadline: This position is anticipated to close on Aug 29, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.