Customer Service

Customer Service

Customer Service is a vital role at Hy-Vee, where our people are our strength. We promise "a helpful smile in every aisle" and those smiles come from a workforce that is fully engaged and committed to supporting our customers and each other. This position is responsible for processing mail, Western Union orders, utility bills, cashing checks, and selling money orders. Additionally, it involves maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core competencies include partnerships, a growth mindset, results orientation, customer focus, and professionalism. The role reports to the District Store Director, Store Manager, and Assistant Managers of Store Operations, Perishables, and Health Wellness.

Primary Duties and Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on the postal department, breaks down, and turns off the postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the day's coupons.
• Processes refunds for customers and department approved refunds.
• Answers the telephone for the store using appropriate telephone techniques.
• Utilizes the intercom system for paging, etc., using appropriate procedures.
• Removes trash in a timely manner.

Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Signs on and off lottery machines.
• Assists customers with dry cleaning where applicable.
• Assists customers at the registers where necessary.
• Sells and redeems lottery tickets.
• Processes bottle refunds.
• Assists in other areas of the store as needed.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions. Must have the ability to do arithmetic calculations involving fractions, decimals, and percentages. Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

High school or equivalent experience and over six months up to one year of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work exerting up to 50 pounds of force occasionally and up to 20 pounds of force frequently. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision. The following physical activities are necessary to perform this job: stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing.

Working Conditions

This position is continuously exposed to dirt and noise. This is a fast-paced work environment with significant pressure.

Equipment Used to Perform Job

Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.

Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies.

Are you ready to smile, apply today.