Customer Account Services Specialist

Customer Account Services Specialist

Located in Lincoln, Nebraska, LES is customer-owned and is one of the nation's leading utility companies. We are recognized for low costs, unmatched reliability, financial stability, cutting-edge innovation, environmental stewardship, and community engagement. We pride ourselves on delivering exceptional customer service while fostering a culture that celebrates passion, talent, and high standards. If you are not just looking for a job but a fulfilling career in a workplace that values excellence, the environment, and the community we call home, LES might just be the perfect fit for you. Join us and power a brighter future!

We are seeking a dedicated and customer-focused Customer Accounts Service Specialist to join our electric utility team at LES. In this role, you will support our customers by ensuring accurate billing and payment posting for all electric accounts, managing invoicing and payments for miscellaneous account revenue streams, performing detailed reconciliations to maintain financial accuracy and integrity, and overseeing account maintenance to support smooth operations and customer satisfaction. If you excel with detail orientation, financial balancing, and enjoy helping customers navigate their energy needs, we'd love to hear from you!

JOB SUMMARY

Responsible for maintaining and reviewing electric accounts for retail customers of LES. Responsible for billing large or complex accounts. Serves as the liaison between departments for all questions related to billing and customer account questions. Sets the stage for tone of interaction by projecting a positive and professional, customer-focused image of LES. Consistent and reliable attendance is an essential function of this position.

ESSENTIAL DUTIES AND COMPETENCIES

• Reconciles payments and deposits and prepares monthly reports for appropriate department.
• Investigate and resolve escalated customer billing and payment disputes upon request from other employees.
• Analyze, organize, and consolidate information regarding non-electric invoices including outreach to internal and external customers.
• Review all large light power (LLP), general service demand (GSD), and general service (GS) bills for possible rate change and correct application of rates.
• Manage correspondence with multiple assistance agencies to assist with past due customer billings to include verification of account information, posting of payments, reconciliation of agency accounts, etc.

Initiative- Takes action on their own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.

Accountability- Holds self and others responsible for goals, outcomes, deadlines, and objectives and follows through on commitments. Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development.

Quality Orientation- Holds self and others to being attentive to detail and accuracy, maintains high quality work, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems while encouraging a quality focus in others.

Problem Solving- Solving work-related problems in a logical manner by breaking down large problems into smaller more manageable components.

REQUIRED EDUCATION and/or EXPERIENCE

High school diploma or G.E.D., and at least two years of progressively responsible experience in accounting, finance, accounts maintenance, or a related field, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

LES BENEFITS