Contact Center Customer Experience Specialist - Cardmember Services

U.S. Bank Service Advisor Job

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

We are currently hiring for our October training classes. We invest in our people, process, and technology to create the ideal customer experience during every interaction. Our hiring and training standards ensure our Service Advisors are efficient, knowledgeable, and friendly. We provide comprehensive ongoing training to ensure our Service Advisors are prepared to deliver an exceptional customer service experience. Our state-of-the-art technology provides information quickly and consistently to ensure our customers benefit from first call resolution resulting in higher quality and thought leadership scores for our staff. We encourage professional growth through a structured career path program and pride ourselves on creating a culture surrounded by our five core values: we do the right thing, we draw strength from diversity, we power potential, we put people first, we stay a step ahead to foster positive relationships with each other and our customers. Forget "bankers hours", this team offers schedules that meet modern needs for both customers and employees! A variety of work schedules are available in the mornings and afternoons.

If hired, you must be able to attend five weeks of training Monday-Friday, 9:30 a.m. - 6:00 p.m central and successfully complete required program testing. Service Advisors are scheduled to work five days each week, including every other weekend, to include both Saturday and Sunday. Equitable days off are scheduled during the week in which a weekend shift is worked. Pay - $20/hourly

Responsibilities include:

• Answer incoming calls and assist customers with questions and concerns related to their credit card accounts.
• Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy.
• Properly diagnose customer needs and proactively educate them about the features and benefits of U.S. Bank products and services.
• Demonstrate a genuine interest in customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs.
• Present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Guide customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

We offer the opportunity for career growth and development in a supportive, professional and pleasant work environment, with a competitive salary and an outstanding benefits package including:

• Health
• Dental
• Vision
• Life insurance programs for the employee and family
• Short and long term disability
• Paid time off, including the opportunity to purchase additional vacation time
• Generous tuition reimbursement program
• Banking discounts
• 401K with company match and pension programs

Explore your career possibilities at U.S. Bank and join a company that's as passionate as you are about helping our customers meet their goals and making a difference in the communities we live and work. Our industry-leading financial performance, innovative spirit and best-in-class reputation empower employees to succeed. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.