Technical Support Spec II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position Summary:

Implement and maintain End Point Security solutions and services; Whitelist and Database Signature administration; Password vault administration (Password creation, Contacts maintenance); ePO, HDE and Password Vault administration; Basic troubleshooting of Solidcore, Antivirus, Hard Disk Encryption issues; Analysis of relevant logs, tracing and extracting relevant details; Serving as the single point of contact to triage and escalate incidents; Creating monthly – quarterly or ad-hoc analytics Reports; Maintaining Security services solutions; Remote software distribution.

Roles and Responsibilities:

This position provides enhanced technical support to the teams that provide Remote and Managed Services to our customers, and to the customers who use these services. With the wide array of sources, the position may involve support for multiple product lines supporting Finance industry. Implement and maintain End Point Security solutions and services; Analysis of relevant logs, tracing and extracting relevant details from these logs, and understanding the relationship of the details across different products and components for the services our customers have implemented; Serving as the single point of contact to triage and escalate incidents to various functional teams that will aid with problem resolution; Adapting to operationally specific scenarios that vary by product, line of business, account, or geography; Analyzing service history and health to provide improved service enhancement recommendations; Coordinate and develop problem isolation plans and/or personally solve customer problems when appropriate; Perform intermediate troubleshooting for software problems for all customers; Responsibilities include remotely coordinating the resources required to manage problem resolution for NCR products and services.

Education and/or Requirements Required:

• The incumbent should possess minimum Bachelor University Degree with specialization in IT or equivalent work experience.
• Candidates must have proven excellent communications and interpersonal skills.
• Candidates should have strong organizational acumen.
• Candidates should have ad hoc process understanding.

Plus:

• CompTIA+ Certification
• CompTIA Security+ or any other Security Certification course
• ITIL V3-4

Skill Requirements:

• Works constructively and collaboratively with others and across organizations to accomplish organizational goals and objectives.
• Demonstrates a sense of urgency for customers.
• Writes, speaks, listens, and presents information effectively and persuasively.
• Experience of parallel development and software releases in a complicated software development environment.
• Experience with creating and managing release schedules, monitoring progress, monitoring and tracking completion of release deliverables.
• Experience with recognizing and assisting in the resolution of conflicts and contentions within a release.
• Experience with Windows OS\Server enterprise environment.
• Experience with bios management and password management.
• Experience with application whitelisting (McAfee technology) and hard disk encryption.
• 2+ years' experience in remote technical support area.

Special Requirements:

Languages: Minimum C1 English language skills.

The incumbent is required to comply with and adhere to all applicable, facility, safety, health, and environmental rules and regulations while working for this company.

Company Benefits:

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.