Key Account Manager - Remote Eligible

Key Account Manager (F/M/D)

Payments & Network

Germany (virtual)

Position Summary & Key Areas of Responsibilities

Successfully manage some of our key corporate accounts and prospects (Retail, Petrol, Transportation, Real-Estate etc.). You will be responsible for the P&L of the individual accounts, building a pipeline of profitable new business and ensuring you develop and maintain solid relationships with our new and existing customers.

• To be responsible for specific accounts and deliver revenue and contribution targets.
• Establish, maintain and build relationships with new and existing accounts.
• Identify all product and customer-based opportunities.
• Maintain accurate customer demand forecasts for designated account portfolios and work closely with the operations team to deliver agreed service and availability targets with our customers.
• Identify profitable opportunities for the deployment of ATMs in both existing and new corporate accounts.
• Develop and maintain a strong understanding of the market realities across the market area, including the competition.
• Communicate new product developments to prospective clients.
• Provide Directors and Managers with market feedback.
• Attend various industry trade shows and customer conferences as required.
• Close deals with customers that facilitate the deployment of ATMs.
• Identify areas of improvement across existing customer ATM estate.
• Ensure any non-productive ATMs are brought back online as quickly as possible.
• Regularly visit existing ATM estate to ensure knowledge is gained of good/poor performing ATMs.
• Create monthly reports for account base.
• Prepare and attend regular customer facing meetings.
• Accurately log and follow-up conference calls/meetings with necessary action points.
• Plan and manage personal pipeline in-line with territory and business development strategy and objectives.
• Manage accounts according to commercial requirements and sales processes.
• Record, analyze, report and administer according to systems and requirements.
• Ensure contractual commitments are met through regular analysis of performance.
• Liaise with internal departments at NCR Atleos.
• Regularly review site specific information held on the company system.
• Other ad hoc duties, including the improvement of general business information

Competence & Skills Required

• Build and maintain relationships with colleagues and customers.
• Understanding of financial data - budgets, P&L etc.
• Effective negotiation skills.
• Ability to analyze data and report on trends and patterns.
• Ability to pitch recommendations for change
• Strategic and hands on approach.
• Be able to think and act systematically.
• Pro-active, "can-do" attitude, resilient, autonomous and driven.
• Demonstrate the ability to communicate effectively with senior management and executives.
• High level of attention to detail is a must.
• Effective communication skills - written and verbal.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit.
• A natural forward planner who critically assesses own performance.
• Possess and be able to demonstrate the company's core values.
• Previous success and experience in selling into and managing relationships and large contracts for high profile accounts.
• Ability to proactively suggest new ways of approaching tasks to provide a better service to our customer base.
• Excellent planning and prioritising skills in a fast paced environment
• Strong IT skills in Microsoft Office and ideally Salesforce

German language is mandatory.