IT Service (techex) Senior Analyst, Japan

IT Service (TechEx) Senior Analyst, Japan

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Universal Pictures Content Group (UPCG) is a distinct business unit within Universal Pictures Filmed Entertainment Group, part of NBCUniversal. With offices around the world, UPCG acquires, develops and produces a diverse range of quality content across a multitude of genres (film, anime, TV drama, music, sports, documentary, family entertainment, events & special interest) for global distribution.

Job Description

About The Role:

The Senior Analyst role is a key role within Enterprise IT Operations, reporting directly to the Sr. Manager of International Operations. This position builds on core deskside and support capabilities, expanding the analyst's scope to include operational responsibilities that enhance end-to-end service delivery. The Senior Analyst will be equipped with increased access to systems and tools to directly carry out transactional tasks that were previously routed through engineering teams. The role is ideal for a technically adept support professional with strong troubleshooting skills, a customer-first mindset, and a desire to take ownership of critical service operations in a fast-paced environment.

Your Responsibilities:

• Deliver deskside and remote support to end users, ensuring timely resolution of technical issues.
• Provision user accounts, mailboxes, licenses, and other service-related resources.
• Perform basic configuration and administrative tasks across IT platforms.
• Handle routine operational tasks with increased autonomy using internal tooling.
• Collaborate with engineering teams to transition recurring transactional activities into the Sr. Analyst scope.
• Maintain accurate documentation of procedures and task execution.
• Contribute to continuous improvement efforts through feedback and process refinement.
• Support onboarding and offboarding workflows with minimal escalation.

Qualifications

Basic Requirements:

• Proven experience in an IT support or deskside analyst role with strong troubleshooting skills.
• Familiarity with common enterprise systems such as Active Directory, Exchange, and Microsoft 365.
• Ability to follow standard operating procedures and execute technical tasks with precision.
• Strong attention to detail and a consistent record of completing service requests independently.
• Excellent communication and customer service skills, with a proactive approach to problem-solving.
• Demonstrated ability to adapt quickly to new tools, technologies, and processes.
• Strong organizational and time management skills in a fast-paced support environment.
• Strong Japanese and English language skills.

Desired Requirement:

• Experience working cross-functionally with engineering or infrastructure teams is a plus.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.