IT Support Specialist II - Huntsville, AL

IT Support Specialist II

We are seeking an experienced IT Support Specialist II to join our team in Huntsville, AL. This is a full-time, on-site position focused on providing direct, hands-on support to users in the Huntsville office. This role serves as the primary IT support presence on site, responsible for resolving technical issues, supporting daily operations, and ensuring a high level of customer service. The ideal candidate will be comfortable working in a fast paced environment, managing a high volume of tickets while maintaining accuracy and strong attention to detail.

Responsibilities:

• Provide on-site support for laptops and desktops running Windows 11
• Serve as the primary IT point of contact for the Huntsville office
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Manage user accounts and access using Active Directory
• Install, configure, and troubleshoot hardware including laptops, docking stations, monitors, and peripherals
• Diagnose and resolve issues related to operating systems, applications, and network connectivity
• Support VPN connectivity using GlobalProtect
• Manage and resolve service desk tickets while meeting SLA requirements
• Provide conference room and meeting support, including Teams and AV systems
• Install and troubleshoot printers and shared devices
• Assist with device deployment, setup, and relocation for on-site users
• Maintain accurate documentation and updates within tickets
• Coordinate with other IT teams for escalations when needed
• Maintain strong on-site presence to support urgent and day to day technical needs