Dispatch Customer Service Manager

Dispatch Customer Service Manager

Warrior Service Company is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.

Essential Duties And Responsibilities:

• Manage assigned customer projects to ensure that project customer service level agreements are met; customer's expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.

• Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.

• Manager and oversee a fleet of 40+ drivers in over 8 states.

• Ensure customer requests flow smoothly into and through the entire cycle.

• Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.

• Performs and documents post-project reviews with assistance from operations management.

• Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.

Required Qualifications:

• Proven experience working with Salesforce (required)

• Field Service Dispatch Experience for multi-state dispatch.

• Have managed a team of 30+ people.

• Ability to prioritize and delegate.

• Strong Leadership Qualities.

• Knowledge of office management systems and procedures.

• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).

• Excellent time management skills and the ability to prioritize work.

• Attention to detail and problem-solving skills.

• Ability to develop new processes and implement them.

• Route optimization experience.

• Excellent written and verbal communication skills.

• Strong organizational skills with the ability to multi-task.

Education:

• Bachelors in Business or related field.

Job Type:

• Full-time perm.

Salary:

$70,000.00 - $90,000.00 per year. Bi-Annual Reviews. Bonus/Incentive Potential.

Benefits:

• 401(k).

• 401(k) matching.

• Dental insurance.

• Health insurance.

• Paid time off.

• Sick Leave.

• 11 Day Paid Federal Holiday Leave.

• Parental leave.

• Vision insurance.

Schedule:

• 8-hour shift--8a to 4:30p OR 11a to 8p.

• Monday to Friday.

• No weekends.

Required Experience:

• Customer service management: 5+ years.

• Dispatch management: 5+ years.

• Field Service Dispatch: 5+ years.

• SalesForce CRM: 3+years.

• If no SalesForce and/or Dept. of VA work experience......need to have 5+ years of work experience with management, managing over 35 employees.

Ability To Relocate:

• Palm Springs, FL 33406: Relocate before starting work (Required).

Work Location:

• In-person located in Palm Springs, FL corporate Office.

Job Type:

• Full-time.