Customer Service / Tech Support Rep – Tech Products
As a Customer Service / Tech Support Rep – Tech Products working from home, you will:
Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Be an amazing problem-solver
Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
Deliver expert customer experiences…with a smile.