Branch Customer Service & Sales Rep. - Asheville, NC

Branch Customer Service Representative

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full time Exempt/Non Exempt: Hourly

Job Description: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as Field Insurance Sales Agent, Travel Agent, Call Centers, Automotive Services, Claims, Underwriting and more.

A DAY IN THE LIFE of a Branch Customer Service Representative: The Auto Club Group is seeking prospective Member Representative I's or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information.

Respond to customer inquiries and refer to senior staff or agent when appropriate.

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.

Provide administrative support to the travel and/or insurance sales staff during peak periods.

Conduct outbound promotional calls for insurance and/or travel products.

Other duties as assigned.

HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more