Automotive Customer Service Representative - Remote - TP - Remote Eligible

Automotive Customer Service Representative - Remote - TP

Attention Military Affiliated Job Seekers

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Must be physically present in: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.

Additional Qualifications/Responsibilities:

Ability to work remotely in a virtual team environment. 6 months customer service experience preferred. Over 18 years of age. Ability to type 25 wpm. High School Graduate or GED. Comfort with desktop computer system. Proven oral & written communication skills. Logical problem-solving skills. Ability to navigate Windows operating systems. Organization and work prioritization skills. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 25.0 Mbps. Minimum subscribed upload rate equal or exceeds 10.0 Mbps. ISP must have no packet loss and ping under 50ms. Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required. Clean and quiet workspace.

Benefits of working with TP include: Paid Training, Competitive Wages, Full Benefits (Medical, Dental, Vision, 401k and more), Paid Time Off, Employee wellness and engagement programs.

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.