Customer Service Representative

Customer Service Representative

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

Responsible for acting as a liaison between customers and the company. Assist with complaints, route changes, errors, account questions, cancellations, and other queries. Resolve customer complaints via phone, email, or mail. Use telephones to reach out to customers and verify information. Greet customers warmly and ascertain problem or reason for calling. Log issues in to online issue tracking software. Advise on company information. Work with Customer Service Manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with their supervisor or manager. Other duties as assigned.

Qualifications

High School graduate or equivalent. Customer service experience required. Excellent oral communication skills to respond and present professionally to callers and visitors. Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources. Strong inter personal skills and excellent written and oral communication skills required. Critical thinking and problem-solving skills are also required. Excellent oral and written communication skills with excellent interpersonal skills. Computer literacy, preferably in word processing and spreadsheets. Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks. Bilingual English/Spanish a plus.