Customer Service Representative

Customer Service Representative

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Responsibilities include acting as a liaison between customers and the company, assisting with complaints, route changes, errors, account questions, cancellations, and other queries. Resolve customer complaints via phone, email, or mail. Use telephones to reach out to customers and verify information. Greet customers warmly and ascertain problem or reason for calling. Log issues into online issue tracking software. Advise on company information. Work with Customer Service Manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Exhibits the highest ethical best practices and personal integrity; shares concerns about suspicious or inappropriate behavior with their supervisor or manager. Other duties as assigned.

Pay range for this position is $24-$28 per hour.

Qualifications include a high school graduate or equivalent, customer service experience, excellent oral communication skills, demonstrated ability to handle a wide range of demanding inquiries, strong interpersonal skills, critical thinking and problem-solving skills, computer literacy, and prioritization, organization, coordination and time management skills.

Bilingual English/Spanish is a plus.

Key words: Receptionist, Office Clerk, Office Coordinator, Office Assistant, Administrative Assistant, Transportation Clerk, Transportation Coordinator, Payroll Clerk, Payroll Coordinator, Payroll Assistant, Billing Clerk, DOT Records Clerk, Customer Service.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

National Express has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. National Express is committed to promoting the protection and safeguarding of all children and passengers. At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. National Express LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer.