Customer Service Representative

Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Keller Dental Laboratory in Fenton, MO.

The regular hours for this position are from 7:30 a.m. to 4:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer and process phone calls in a timely manner
• Enters case and call notes when directed
• Update and distribute SOP's per direction of department managers
• Manage, set up new accounts and prepare new customer packets when needed
• Responsible for maintaining office supply needs and may assist with purchasing and inventory requirements of the laboratory
• Maintain and coordinate marketing supplies & documentation as needed
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
• Analyze remakes by customer and ensure any issues are resolved
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
• Assist with monthly statement process
• Customer retention
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• High level of oral and written communication skills to effectively deal with internal and external customers
• Excellent organizational skills with attention to detail
• Have the ability to take initiative
• Must have excellent listening skills
• Experience in Oracle & OnBase a plus

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Experience in a dental environment

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 20 pounds