Customer Service Representative

Customer Service Representative

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have several labs throughout the country. We are seeking to fill a number of key positions within our organization including this Customer Service Representative opportunity at NDX Keller Dental Laboratory in Fenton, MO.

The regular hours for this position are from 8:00 a.m. to 4:30 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Answer and process phone calls in a timely manner
• Enters case and call notes when directed
• Update and distribute SOP's per direction of department managers
• Manage, set up new accounts and prepare new customer packets when needed
• Responsible for maintaining office supply needs and may assist with purchasing and inventory requirements of the laboratory
• Maintain and coordinate marketing supplies & documentation as needed
• Troubleshoot basic technical issues, including making calls to doctors on time, shade, poor impressions and missing items or information
• Analyze remakes by customer and ensure any issues are resolved
• Magic Touch: delete doctors, update accounts, enter doctor preferences to maintain an accurate database
• Schedule FedEx pickups when necessary and check FedEx tracking for individual offices
• Assist with monthly statement process
• Customer retention
• All other duties as assigned

Skills and Abilities Required:

• Must be able to read, write, speak and understand English
• Must have computer skills including typing and familiarity with Microsoft Office products
• High level of oral and written communication skills to effectively deal with internal and external customers
• Excellent organizational skills with attention to detail
• Have the ability to take initiative
• Must have excellent listening skills
• Experience in Oracle & OnBase a plus

Minimum Education and Experience Required:

• Required: High school diploma or equivalent
• Preferred: Experience in a dental environment

Hazardous Materials or Equipment Used:

• General office equipment

Physical Requirements:

• Perform tasks at multiple workstations-standing and sitting for extended periods of time
• Push, pull, lift, and/or carry up to 20 pounds

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.